Terms & Condition

 

Welcome to Eco Mitra! These terms and conditions outline the rules and regulations for using our website and services. By accessing our website and placing an order, you accept these terms in full. If you do not agree, please do not use our services.

1. General Terms

  • Eco Mitra provides eco-friendly packaging solutions for restaurants, cafes, and cloud kitchens.

  • By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.

  • We reserve the right to update, modify, or discontinue any part of our website or services at any time.

2. Orders and Payments

  • All orders are subject to availability and confirmation.

  • Prices listed on our website are subject to change without prior notice.

  • Payments must be made in full before dispatch unless otherwise agreed upon.

  • We accept payments through secure methods, including credit/debit cards, bank transfers, and UPI.

3. Shipping and Delivery

  • We strive to ensure timely delivery; however, delays may occur due to unforeseen circumstances.

  • Shipping costs and estimated delivery timelines will be communicated during checkout.

  • Customers must provide accurate delivery details. Eco Mitra is not responsible for failed deliveries due to incorrect information.

4. Returns and Refunds

  • Returns are accepted only for defective or damaged products within 7 days of delivery.

  • Refunds will be processed after verifying the returned product's condition.

  • Customized or bulk orders are non-refundable unless defective.

5. Intellectual Property

  • All content, logos, and images on this website are the property of Eco Mitra.

  • Unauthorized use, reproduction, or distribution of any material is strictly prohibited.

6. Limitation of Liability

  • Eco Mitra is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability is limited to the amount paid by the customer for the specific order in question.

7. Privacy Policy

  • We value your privacy and handle personal data per our Privacy Policy.

  • By using our website, you consent to the collection and use of your data as outlined in our policy.

8. Governing Law

  • These terms and conditions are governed by the laws of India.

  • Any disputes arising shall be subject to the jurisdiction of courts in Jaipur, Rajasthan.

For any questions or concerns, please contact us at Hello@ecomitratablewares.com