Shipping & Return Policy

 

At Eco Mitra Tablewares, we are committed to delivering your orders promptly and safely.

• Delivery Time: Orders will be shipped within 7 working days across India from the date of confirmation.
• Shipping Partners: We work with trusted logistics providers to ensure reliable and secure deliveries.
• Tracking Information: Once your order is dispatched, a tracking link will be shared via email or SMS for your convenience.
• Return Policy
  Your satisfaction is our priority. In the unlikely event that you receive a damaged product:

Eligibility for Returns:

• Returns are only accepted for products received in a damaged condition.
• Customers must notify us within 24 hours of receiving the damaged order to initiate a return process.

 

Return Process:

• Contact our customer support team at [insert contact details] with your order number and clear photos of the damaged product.
• After verifying your request, we will guide you on the return process, including arranging a replacement or refund.
• The product must be unused and returned in its original packaging.
• Returns for reasons other than damage will not be accepted.

Refunds/Replacement:

• Once the returned product is verified, a replacement will be shipped to you at no extra cost.
• If a replacement is not available, a full refund will be issued to your original payment method.
• For further assistance, please contact us at Hi@ecomitratablewares.com.
  

Thank you for choosing Eco Mitra Tablewares!