Cancellations and Refunds Policy

 

At Eco Mitra, we strive to ensure a seamless shopping experience. However, if you need to cancel an order or request a refund, please read our policy below.

1. Order Cancellations

  • Orders can be canceled within 24 hours of placement, provided they have not been dispatched.

  • To request a cancellation, contact our customer support team.

  • If the order has already been dispatched, it cannot be canceled.

2. Returns and Refunds

  • Returns are accepted only for damaged, defective, or incorrect products.

  • Customers must initiate a return request within 7 days of delivery by contacting our support team.

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.

  • Once we receive and verify the returned product, a refund will be processed within 7-10 business days.

3. Non-Refundable Items

  • Customized or bulk orders are non-refundable unless they are defective or incorrect.

  • Products that show signs of use, damage caused by the customer, or are missing parts will not be eligible for a refund.

4. Refund Process

  • Refunds will be processed to the original payment method used during purchase.

  • Processing times may vary based on the payment provider.

  • If you do not receive your refund within the specified timeframe, please contact us.

5. Replacement Policy

  • In case of defective or incorrect items, we offer replacements instead of refunds if preferred.

  • Replacements will be processed after verifying the issue and product condition.

6. Contact Us
For any questions or concerns regarding cancellations or refunds, reach out to us at Hello@ecomitratablewares.com or call +91 97856 77770. We are happy to assist you!